ServiceWA – What you will need

The process for logging in and setting up your ServiceWA profile can be complicated so to ensure we can have you up and running as quickly and smoothly as possible please read the information below:

Apps you will need:

Please install the following apps on your device (if you able to do so)

What you will need to bring:

The process for logging into the ServiceWA app requires authentification with MyGov and Medicare. Please bring:


  • Driver’s Licence
  • Medicare Card

Usernames and Passwords:

  • MyGov (Visit to create an account)
  • Personal email
  • Apple ID (iPhone users)

Additionally, to verify your Medicare information you may also be asked to provide the BSB and Account number of the bank account you have your Medicare payments returned to.

Additional tips:

As we work through our list of people needing assistance, we’ve discovered some regular problems that people are having so thought we’d share!

👉 Android users must have Chrome set as their default bowser (change in settings).

👉 Android phones need to be version 10 or higher, Apple iPhones need to be iOS 14 or higher.

👉 MyGov and MyGovID are not the same thing. MyGov is accessed on an internet browser as it is a website, MyGovID is an app used to verify your identity.

For further assistance please visit the support page on the WA government website.

If you are unsure about any of the above, please contact us to discuss.